Effective_Listening_UK

Guide to
Effective Listening
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Cut here for use in Planner
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US English / 01_20_2009
US English / 01_20_2009
Guide to
Effective Listening
Listening = Connecting
Listen TO a person:
§ Focus on what they are saying
§ Remain patient
§ Don’t interrupt
§ Don’t let your mind wander
§ Get clarification, ask open-ended questions (that start
with what, how, or why)
§ Don’t make prejudgments or assumptions
§ Take notes if necessary and explain to the other person
that you are taking notes about what they are saying
§ Write down exact points, study them, and then come up
with a response
SHOW you are listening: